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Customer Success Manager
PROFTIT, an international company that provides unique management software for the Finance industry, enables businesses to create extraordinary customer relationships with the most innovative, flexible, and affordable CRM solution in the market.
Job Description: Our Customer Success Manager will be leading our B2B customers, provide effective guidance and will be responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing customer life cycle.
Responsibilities:
- Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
- Delivering and communicating ROI for our clients, throughout the customer lifecycle
- Being the trusted partner for the customer on use-case and product functionality
- Understand customer outcomes by communicating with customers, analyze customer health metrics
- Represent the voice of the customer to provide input into every core product, marketing and sales process
- Collaborate closely with team members support renewals and expansion opportunities
- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
Requirements:
2+ years customer success or account management experience in a SaaS or software company.
Proven track record of working in a customer facing role
Excellent problem-solving and communication skills
Ability to provide step-by-step training & assistance, both written and verbal
Knowledge of customer service principles and practices
Multi-tasking capabilities
Strong analytical skills, with the ability to translate data into insights
Experience with Excel
High proficiency in English
SENDFullstack Developer
PROFTIT, an international company provides the unique management software for the Finance industry, enables businesses to create extraordinary customer relationships with the most innovative, flexible, and affordable CRM solution in the market. We’re located in Ramat Gan (Elaid Tower) We’re looking for a Full stack Developer (AngularJS, React, Python & PHP) with a deep understanding of reactive programming, functional based programming, and JavaScript, who’s experienced in Web DOM intricacies and has experience and knowledge in backend development, such as writing OOP clean and robust code, Databases (SQL & NOSQL), microservices, scalability, real time data streaming, problems solving and performance improvement.
Your Role
- Develop new features in an existing JavaScript CRM application, Based on rxjs and component programming.
- Refactor and contribute to the ongoing framework upgrade.
- Learn new technologies and patterns and contribute your knowledge to improve the application
- Developing new AngularJS application features. Building unit tests along with the code.
- Refactoring screens to clean components and refactoring logic to separate utilities functions packages.
- Working with git and pull requests for development flow Agile development cycles that include short daily-meetings and sprints of several weeks which include QA deployment and fixing.
- Working alongside the PM and QA and Backend, bringing your features as smooth as possible to completion.
- Learning and investigating technologies and open-source projects that are used or will be used in the project.
- Create and maintain comprehensive project documentation
Abilities and Qualities You Bring to The Team
- 3+ years of experience in at least one of the following component frameworks: Front: AngularJS- Must.
- Angular, React, Vue- advantage Back: PHP- Must.
- Python, NodeJS- advantage
- Deep and extensive understanding of component lifecycles, change detectio, mechanisms and different state keeping methods.
- Experience in Reactive programming like RxJS, including different stream compositing and patterns – an advantage.
- Deep understanding of ES6-8. Knowledge of Babel and JavaScript Polyfills.
- Experience in webpack or other build tools (rollup, parcel).
- Extensive knowledge (over 2 years) in programming without libraries or with jQuery – an advantage.
- Experience in developing a project from scratch (self or work) for 1-2 years – an advantage.
- Profound experience in developing PHP web applications based on Laravel (2-3 years)
- Deep understanding what is object-oriented programming and how it should be used.
- Experience using PHP to create and consume web services (REST)
- Working with docker-compose above docker - advantage
- Elastic Search - big advantage
- Redis - advantage
- Source control with Git - advantage
Our Stack
AngularJS, React, RxJS, Typescript, Lodash/FP, Lerna
PHP, Python, NodeJS, Elastic Search,
Webpack, Karma & Mocha, Git, Kubernetes and Docker, Laravel
SENDTechnical Account Manager
PROFTIT, an international company provides unique management software for the Fintech industry, which enables businesses to create extraordinary customer relationships with cutting-edge technology and the most innovative and flexible CRM solution in the market. We are growing and looking for a Project Delivery Manager to join our amazing team!
Responsibilities
- Coordinating internal resources for the flawless execution of projects
- Ensuring that all projects are delivered on-time & within scope.
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Develop a detailed project plan to track progress
- Measure project performance using appropriate systems, tools, and techniques
- Report and escalate to management as needed
- Manage the relationship with the clients and all stakeholders
- Create and maintain comprehensive project documentation
Requirements:
- Minimum 3 years of proven working experience as a technical account manager/ project manager
- Information technology sector background -an ADVANTAGE
- CRM or trading sector background- an ADVANTAGE
- Solid technical background, with understanding or hands-on experience software development and web technologies
- Excellent client-facing and interpersonal skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to details and multi-tasking
- Strong working knowledge of Microsoft Office
- Experience in Sales – an ADVANTAGE
- Fluent English (written & verbal) – a MUST!!!!